DCWD Customer Satisfaction Survey (CSS)

WATER PRESSURE

Seventy-nine out of 100 customers experience adequate water pressure with Toril WSS having the highest proportion at 99%.

WATER SUPPLY

Eighty-eight out of 100 customers enjoy 24-hour availability of DCWD water especially those served by Binugao Water Supply System (WSS) and Toril WSS.

WATER QUALITY

Majority of customers are generally satisfied with the color (92.3%), taste (93%), and odor (94.2%) of DCWD water. With this satisfactory quality, 74 out of 100 customers who drink DCWD water are confident to do so even without doing any process to improve quality.

PAYMENT SERVICE

Most of the customers frequently use DCWD’s online water bill payment applications, particularly GCash (44.2%). Ninety-eight out of 100 customers are satisfied with the available payment options, as well as the accessibility and comfort of the payment centers.

AFFORDABILITY

Despite the implemented water rates adjustment of 30% in 2022, most of the customers (78 out of 100) still consider DCWD’s water rates as appropriate and affordable.

SERVICE IMPROVEMENT

Most of the customers (71.9%) observed improvements in DCWD’s services in 2022, especially in water supply.

FRONTLINE SERVICES

Ninety-nine out of 100 customers are satisfied with DCWD’s frontline services, which include handling of complaints and requests.

IMPORTANCE OF DCWD’S SERVICES

Among the various aspects of DCWD’s services, customers consider stable water supply and availability of payment options as the most important.